Main Street Markham Animal Clinic is committed to protecting the privacy and confidentiality of our clients and their pets. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable Canadian privacy legislation, including PIPEDA.

1. Information We Collect

We may collect the following personal information:

Client name, address, phone number, email address
Pet information and medical history
Payment and billing information
Appointment and service history
Communications between you and our clinic
Website usage data (if applicable)

2. How We Use Your Information

We use personal information to:

Provide veterinary medical care and services
Schedule appointments and send reminders
Process payments and maintain records
Communicate test results and treatment plans
Respond to inquiries
Comply with legal and regulatory obligations

We only collect and use information necessary to provide services and operate our clinic.

3. Consent

By providing personal information to our clinic, you consent to its collection, use, and disclosure for the purposes described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions.

4. Disclosure of Information

We do not sell or rent personal information.
We may share information with:

Laboratories and diagnostic providers
Pharmacies and referral hospitals
Payment processors
Service providers assisting in clinic operations

All third parties are required to protect personal information appropriately.

5. Data Security

We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, loss, misuse, or disclosure.

6. Retention

Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with legal and regulatory requirements.

7. Access and Correction

You may request access to your personal information and request corrections if inaccuracies are identified.

To make a request, please contact us using the information below.

8. SMS Communications

If you opt in to receive text messages from Main Street Markham Animal Clinic, you may receive messages related to:

Appointment reminders
Scheduled services
General customer care communications

No mobile opt-in data or phone numbers will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

You may opt out at any time by replying STOP to any message. After sending STOP, you will receive confirmation of your unsubscribe request. To opt back in, reply START.

For assistance, reply HELP to any message.

Message and data rates may apply. Message frequency varies. Wireless carriers are not liable for delayed or undelivered messages.

9. Cookies and Website Data

If our website uses cookies or analytics tools, they are used to improve website functionality and user experience. You may disable cookies through your browser settings.

10. Contact Information

If you have questions about this Privacy Policy or how your information is handled, please contact:

Main Street Markham Animal Clinic